SHIPPING DELAYS DUE TO COVID-19
The Centers for Disease Control, World Health Organization, and Surgeon General have stated that there is no evidence that COVID-19 can be spread through the mail. However, each shipping carrier is responding to the situation differently.
Canada Post has the following changes to their service:
- Canada Post is experiencing delays of up to 5 days. Heavier shipments are more impacted than others.
- Proof-of-age verification and required signatures are limited to post-office pickups.
- On-time guarantees are suspended.
- Shipments to many countries are currently not being accepted. You will be issued a full refund if your package cannot be shipped.
For more information, refer to Canada Post's new's releases.
For more information about service disruptions, refer to Canada Post's daily service alerts.
All sale items are final sale and can not be returned. During Black Friday, Cyber Monday deals, and any other yearly sales there will be no returns or exchanges.
- Product(s) must have all tags still attached, including the plastic liner within the suit bottoms.
- If product(s) have been washed, used or worn, they can not be returned.
- We do not accept products that have make up, deodorant, hairs, or self tan on them. The product(s) will be sent back to you at your expense with no refund.
- We do not accept products that smell like smoke, perfume, body sprays, or creams. The product(s) will be sent back to you at your expense with no refund.
- Product(s) must be returned within 20 days of receiving the item(s).
- Any shipping fees incurred are not covered/reimbursed by Knight Swimwear.
- If you choose to ship your package with Priority or Express shipping, any customs fees incurred will be charged back to you or subtracted from the return value. To avoid this, please use local post options instead of carriers like UPS.
- It is important to retain your proof of postage as Knight Swimwear cannot be held liable for items that are not returned to us.
- Accessories like visors, scrunchies, and phone cases cannot be returned, they are final sale.
- Any mistakes resulting in an order being Returned to Sender will result in the re-shipment of your package. Before your package can be re-shipped, you will be invoiced for the new shipping charge.
- TIP: create an account on our website to avoid any mistakes in shipping information and to ensure a faster checkout.
- Returns are processed by our distribution centre and can sometimes take 1-2 weeks after the package arrives.
HOW DO I MAKE A RETURN?
TO MAKE A RETURN CLICK HERE
If you have any questions or need assistance with the process, please email firstname.lastname@example.org.
Please note all returns will incur a $5 restocking/processing fee.
AT THIS TIME WE DO NOT OFFER EXCHANGES because we cannot promise your size will be available. Your best option is to make a new order of the size you want, and then return the size that does not fit.
Our distribution centre does try to ship orders out as fast as they can, but please allow 3-5 business days for order fulfillment. Due to higher volumes during discount periods such as Black Friday or new launches/restocks, please allow 7-10 business days for order fulfillment.
|CANADA||EXPEDITED PARCEL||$9.00 USD|
|UNITED STATES||TRACKED PACKET USA AIR||$12.00 USD|
|AUSTRALIA||TRACKED PACKET INTERNATIONAL||$20.00 USD|
|INTERNATIONAL||TRACKED PACKET INTERNATIONAL||$35.00 USD|
Every order comes with a tracking number. If you need assistance locating this, send an email to email@example.com.
Our International packages are shipped with DHL or APC Postal Logistics, you will be provided with the necessary tracking info in your shipping confirmation email.
It is up to the shipping carrier to deliver your items, we cannot speed up the delivery process so please be patient. Shipping times are estimated and Knight Swimwear cannot be held responsible for late deliveries. Shipping costs will not be refunded.
Knight Swimwear is not responsible for any customs fees or taxes on domestic or international orders.
Please triple check your address at checkout! Knight Swimwear will not be held responsible for any lost packages due to address errors. If your package is successfully returned to sender, you will be charged a second shipping cost.
If your shipping confirmation number states that your package was delivered, Knight Swimwear is not responsible for any lost items. Please contact firstname.lastname@example.org and we can help you file a claim with the carrier.